Awards
Orient Travel has recently been awarded the ISO-9001 certification by the International Organization for Standardization (ISO), a Geneva-based worldwide federation of national standard bodies, which is recognized and respected globally. This certification will be applicable throughout the network of Orient Travel comprising of 18 travel offices and 4 cargo offices and across all departments. A rigorous internal as well as external audit will make sure that the required standards of ISO are being adhered to.
ISO certification is an important milestone for Orient Travel and it supports our pursuit of continuous improvement and our commitment to delivering the highest quality service and satisfaction that our customers have come to expect. This certification demonstrates Orient Travel’s dedication and implementation of a systematic and quantifiable approach to service standards through a rigorous auditing process.